Promise Credit Union will allow our members to have access to the following information. Simply request any of the following information in writing and the credit union will be happy to provide you with:
1. Balance Sheet and Income Statement
2. A summary of the most recent annual audit completed in accordance with section 91.516 of this chapter
3. Written board policies regarding access to the articles of incorporation, bylaws, rules, guidelines, board policies, and copies thereof;
4. Internal Revenue Service Form 990
Promise Credit Union Financials
Annual Meeting
President's Annual Report
2025 Annual Meeting Presentation
Letter from the Chairman
Directors/Committee Members
Promise Credit Union, your member-owned financial institution, is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our members. Under federal law, we are required to give you this privacy notice. It describes our credit union’s privacy policy and practices concerning the personal information our credit union’s disclose about our members. It also includes information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the credit union.
If after reading this notice you have questions, please contact us at:
(832) 239-2165
Or write to:
Promise Credit Union
6421 Hillcroft, Suite 122
Houston, TX 77885
INFORMATION WE COLLECT ABOUT YOU
We collect nonpublic personal information about you from the following sources:
Information we receive from you on applications and other forms
Information about your transactions with us
Information we receive from a consumer reporting agency
Information obtained when verifying the information you provide on an application or
other forms; this may be obtained from your current or past employers, or from other
institutions where you conduct financial transactions
We may disclose all of the information we collect, as described above, as permitted by law.
PARTIES WHO RECEIVE INFORMATION FROM US
We may disclose nonpublic personal information about you to the following types of
third parties:
Financial service providers, such as insurance companies
Non-financial companies, such as consumer reporting agencies, data processors,
check/share draft printers, financial statement publishers/printers, plastic card
processors, government agencies and mail houses.
DISCLOSURE OF INFORMATION TO PARTIES THAT PROVIDE SERVICES TO US
In order for us to conduct the business of the credit union, we may disclose all of the information
we collect, as described above, to other financial institutions with whom we have joint marketing
agreements, to other companies that perform marketing services on our behalf, or to nonaffiliated
third parties for the purposes of processing and servicing transactions that you request or authorize,
so that we may provide members competitive products and services.
We may also disclose nonpublic personal information about you under circumstances as permitted
or required by law. These disclosures typically include information to process transactions on your
behalf, conduct the operations of our credit union, follow your instructions as you authorize, or
protect the security of our financial records.
To protect our members' privacy, we only work with companies that agree to maintain strong
confidentiality protections and limit the use of information we provide. We do not permit these
companies to sell information we provide to other third parties.
DISCLOSURE OF INFORMATION ABOUT FORMER MEMBERS
If you terminate your membership with Promise Credit Union, we will not share information
we have collected about you, except as may be permitted or required by law.
HOW WE PROTECT YOUR INFORMATION
We restrict access to nonpublic personal information about you to those employees who need
to know that information to provide products or services to you. We maintain physical,
electronic, or procedural safeguards that comply with federal regulations to guard your nonpublic
personal information.
WHAT MEMBERS CAN DO TO HELP
Promise Credit Union is committed to protecting the privacy of its members. Members can help
by following these simple guidelines:
Protect your account numbers, plastic card numbers, personal identification numbers (PINs)
or passwords. Never keep your PIN with your card. The PIN can provide free access to your
accounts if your card is lost or stolen. Use caution when disclosing your account numbers,
social security numbers, etc. to other persons. If someone calls you explaining the call is on
behalf of the credit union and asks for your account number, you should beware. Official
credit union staff will have access to your information and will not need to ask for it. Keep your
information with us current. If your address or phone number changes, please let us know. It is
important that we have current information on how to reach you. If we detect potentially fraudulent
or unauthorized activity or use of an account, we will attempt to contact you immediately.
Let us know if you have questions. Please do not hesitate to call us – we are here to serve you.
The security of our member information is of vital importance to Promise Credit Union. If you would like to view a copy of Promise Credit Union's Security Policy, please contact the credit union at 832-239-7624.